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Frequently Asked Questions - FAQS

Reservation doubts

How can I guarantee the car model?

Niza Cars does not guarantee a specific car model, except for those that are thus specified on our website as "Guaranteed Model". What is guaranteed is that you will be given a vehicle equal to the one in the reserved category and, if there is no availability, one of a similar or higher category will be delivered at no additional cost.

Where is the office to pick up my reserved car?

Malaga Airport Office

The Niza Cars office is located at Avenida Comandante García Morato Nº 40. If you want to know how to get there, do not hesitate to go to the “Office” section where, through Goolge Maps, you will be shown the route to follow to reach our facilities.

Barcelona Airport Office

The Niza Cars office is located at Alta Ribagorça nº 20 in El Prat de Llobregat. If you want to know how to get there, do not hesitate to go to the "Office" section where, through Goolge Maps, you will be shown the route to follow to reach our facilities.

Other offices

For other offices please consult our customer service by email or by phone at (+34) 951.013.520

I want to leave my car when the office is closed. It's possible? Is there a charge?

Yes, it is possible and it does not have any additional charge in our Malaga office. Only at the time of delivery of the vehicle inform our reception staff and we will indicate the procedure. For the Barcelona office, the return can be made during office hours, from 7 a.m. to 11 p.m., with the possibility of making the return from 6 a.m. to 7 a.m. and from 10 p.m. to 12 p.m. with an additional charge of € 40. out of hours. For the rest of the offices, please contact our customer service by email at or by phone at (+34) 951.013.520.

I don't arrive by plane, how can I make a reservation?

Select the option "Walking" when entering the flight number

Will I have the car in case the flight is delayed and arrives after the office closes?

Niza Cars will wait for you in case your flight is delayed until 1:00 AM. In case you arrive outside office hours, you will have an out-of-hours surcharge of € 40.

How can I get my client code and password?

You can register as a regular customer to enjoy additional benefits by clicking on "Register" in the upper right corner of the website.

Can I reserve several cars in the same reservation?

At this time, to make the reservation of several cars, you must make the reservation as many times as you need cars.

I have booked a car on the web but I have not received confirmation, what should I do?

Usually the confirmation voucher should arrive automatically to your email. Sometimes it may take a few minutes to receive it. If you do not receive it, it may be because your email has been declared as "spam" so please check your inbox for rejected emails. If you do not receive mail, you can contact us at (+34) 951.013.517 or by email at If you are registered as a regular customer, you can see your reservation in your customer area.

Can I make my reservation by phone and get the web price?

We recommend that you book online because of its speed and cost, although you can also do it by phone at (+34) 951.013.517.

What does the rental price include?

The rental price includes the mandatory civil liability insurance and the concept of vehicle rental. Additionally, other types of coverage and / or extras may be contracted, for more information, you can consult the Insurance and Additional Charges sections of the general conditions.

Do I have to leave a deposit?

Please, see the section of the general conditions regarding the deposit here.

Can I leave Spain with the vehicle? Is there a charge?

You can access Portugal, Andorra and France with the vehicle, under prior notice. Outside of the aforementioned countries, no Niza Cars vehicle may circulate. To consult the price of the border crossing charge, see the Additional Charges section of the general conditions.

Do I have a better price if I book in advance?

Without any doubt, since our prices are calculated on a daily basis and according to the availability of our fleet at all times.

I want to add an additional driver, how do I do it?

Any additional driver can be added at the pick-up time by providing their driving license and passport.

What is the charge for an additional driver?

The daily amount for an additional driver is € 7 with a minimum of € 21 and a maximum of € 91. Remember that if you hire our Star Insurance you will have a free Additional Driver included.

What are the driver's age and driver's license requirements?

The minimum age of the driver is 21 years old, with a driving license older than 1 year. The maximum age will be 79 years.
Drivers under 25 years of age or with a driving license between 1 and 3 years old, will pay € 7 extra per day with a minimum of € 21, and a maximum of € 91 per rental.
For rentals of special categories such as groups G2, G5 and G6, the minimum age of the driver is 25 years and the minimum experience required as a driver will be 5 years.

What kind of child seats do you have?

Baby seats: 0 - 13 months.
Chairs for children: 13 months - 3 years.
Elevator: 3 - 7 years.
They are available on request for € 7 per day, with a minimum of € 21 and a maximum of € 91 for each chair.

Do you have GPS devices?

Yes, we have GPS devices with an additional charge of € 6 per day, with a minimum of € 18 per reservation and a maximum of € 90.

Do you have roof racks?

We do not have roof racks. We recommend that you check the capacity of your trunk on our website in order not to need more space

What is the gasoline policy? Can I leave the tank full when returning the vehicle?

You can read them in the corresponding section of the general conditions.

How can I be a regular customer?

It is very simple, you only have to access our website to "Login / register" and register, in this way you will access our most competitive rates at the time of making your reservation.

Modify reservation

I need to change some information about my confirmed reservation, flight number, extras etc. How can I do it?

The easiest way to make these changes is to send an email to the address and we will proceed to make the requested changes. You can also make changes by phone at (+34) 951.013.517 / 20 that correspond to the Commercial Department, with its hours from Monday to Friday from 09:00 to 19:30.

Do I have to go to the office to extend the contract? Can it be done over the phone?

Whenever you want to proceed to extend a contract in force, it will be mandatory to go to the office to carry out the extension. Extensions can never be made by phone or through our website. Remember that if you do not return the vehicle within the expected period, you will lose all types of insurance guarantee and therefore you will be responsible for the total of any damage or damage suffered by the vehicle.

I want to modify my personal data. How do I do it?

By logging in with your registration number, you will have at your disposal:
Rental history with us.
Active reservation / s
Your personal data, which may be modified.
You can also modify your data by email at the address


How can I cancel my reservation?

You have 3 ways to cancel your reservation:
Through our website. You just have to enter Login / Register and with your customer number proceed to cancel it. If you have made the payment online, please send an email to to proceed with the refund of the amount paid with the corresponding penalty.
By email to the address or by phone call to the number (+34) 951.013.520

What is the cancellation policy? Is there a charge?

With Niza Cars you will not have any cost of canceling the reservation as long as it is paid at destination and you cancel your reservation on our website, by phone or by email In the case of prepaid or paid online reservations, cancellations equal to or greater than 48 hours in advance of the planned withdrawal of the vehicle, the first 3 days of rental will be charged. For cancellations between 24 and 48 hours before the planned withdrawal of the vehicle, the penalty will be 50% of the amount of the reservation, with a minimum of the equivalent of 3 rental days. Cancellations within 24 hours of the planned withdrawal of the vehicle will not be refundable.


If I have lost my license or I am processing the renewal, can I rent a vehicle?

Yes, as long as you have proof of renewal of your card for cards issued in Spain.


What insurance is included in the rental price?

Please go to the website in the Insurance Coverage area.

What is ESTRELLA insurance?

It is our “all inclusive” insurance. Please, consult the Insurance area here.

Payment Methods

Payment Methods

Please see the payment methods section of our general conditions.

Can I pay in cash?

Please see the payment methods section of our general conditions.

Can I pay with a debit card?

Yes, payment by debit card is accepted as long as Estrella Insurance is contracted. For more information, please consult the payment methods section of our general conditions.

I want to rent a car, but I don't have a credit card. Can someone else authorize me to use their credit card?

As long as the person is present and the Star Insurance is contracted, they can be added as an additional driver to the reservation and make the payment.