Frequently Asked Questions
How can I guarantee which car model I will receive?
Niza Cars cannot guarantee a specific car model for your booking except in those cases specified on our website as “Guaranteed Model”. What we do guarantee, however, is that you will be given a vehicle in the same category as that which you booked. If this is not possible for availability reasons, you will be provided with a vehicle in a similar or higher category at no additional cost.
Where is the office for collecting the car I booked?
Malaga Airport Office
The Niza Cars office can be found at 40 Avenida Comandante García Morato. If you need directions, please visit the “Office” section where Google Maps will show you a route to follow to our premises.
Barcelona Airport Office
The Niza Cars office can be found at 20 Alta Ribagorça in El Prat de Llobregat. If you need directions, please visit the “Office” section where Google Maps will show you a route to follow to our premises.
For other offices, please consult our customer service department by writing to firstname.lastname@example.org or calling (+34) 951 013 520.
I want to drop off my car when the office will be closed. Can I do that? Are there any fees?
Yes, you can do that and there are no additional fees at our office in Malaga.
When dropping off the vehicle, just tell the staff at reception and they will tell you what to do.
At the Barcelona Office, vehicles must be returned during office hours (07:00 to 23:00) or 06:00-07:00 and 22:00-00:00 with an additional fee of 40 euros for out-of-hours vehicle return.
For other offices, please contact our customer service department by writing to email@example.com or calling (+34) 951 013 520.
I didn’t come by plane. How can I book a car?
Choose the “Walk in” option when entering your flight number.
Will my car still be available if my flight is delayed or arrives after the office has closed?
Niza Cars will wait for you if your flight is delayed (until 01:00). If you arrive outside of office hours, you will be charged an out-of-hours fee of 40 euros.
Where can I find my customer code and password?
You can register as a regular customer to enjoy additional benefits by clicking on “Register” in the upper-right corner of the website.
Can I book several cars under the same booking?
At the moment, you will need to make as many bookings as cars you need to book several vehicles.
I have booked a car on the website but have not received confirmation. What should I do?
Confirmation should usually be sent to your email address automatically. This may take a few minutes sometimes.
Please also check your spam folder as emails are sometimes misdirected.
If your confirmation still doesn’t arrive, please call (+34) 951 013 517 or write to firstname.lastname@example.org.
If you have registered as a regular customer, you should find your booking when you log in to our website.
Can I make a telephone booking and receive the online price?
We recommend that you make your booking via the website because it is fast and cheap. However, you can also book over the phone by calling (+34) 951 013 517.
What is included in the rental cost?
The rental cost includes the compulsory civil liability insurance and the vehicle rental. You can contract other insurance coverages and extras separately. For more information, please consult the Insurance and Additional Fees sections of the general terms and conditions.
Do I need to pay a deposit?
Please consult the section of the general terms and conditions on the deposit here.
Can I leave Spain with the vehicle? Are there any fees?
You can travel to Portugal, Andorra and France with the vehicle following prior notification. You cannot drive a Niza Cars vehicle in any other country besides those mentioned above.
To consult the border crossing fees, please check the Additional Fees section of the general terms and conditions.
Can I get a better price by booking in advance?
Absolutely, because our prices are calculated on a daily basis and according to fleet availability at any given time.
I want to add an additional driver. How do I do that?
Any additional driver can be added when collected the vehicle by providing their driver’s licence and passport.
What is the fee for an additional driver?
The daily fee for an additional driver is 7 euros, with a minimum of 21 euros and a maximum of 91 euros. Remember that one Additional Driver is free when contracting our Star Insurance.
What are the driver age and licence requirements?
Drivers must be at least 21 years of age and have held a driver’s licence for at least one year. Drivers must be under 79 years of age.
Drivers under 25 years of age or those having held a driver’s licence for between 1 and 3 years will pay 7 euros extra per day, with a minimum of 21 euros and a maximum of 91 euros per rental.
For rentals in special categories, such as groups G2, G5 and G6, the minimum driver age is increased to 25 years and the minimum driving experience required as driver is 5 years.
What types of children’s car seats do you have?
Car seats for babies: 0 - 13 months.
Car seats for children: 13 months - 3 years.
Booster seats: 3 - 7 years.
They are available upon request for 7 euros/day, with a minimum of 21 euros and a maximum of 91 euros per seat.
Do you have GPS devices?
Yes, we can provide GPS devices at an additional charge of 6 euros/day, with a minimum of 18 euros per booking and a maximum of 90 euros.
Does the hire car have a roof rack?
We do not provide roof racks. We recommend checking the size of your boot to make sure you don’t need any extra space.
What is your fuel policy? Can I return the car with a full tank of fuel?
Please consult the corresponding section of the general terms and conditions.
How can I become a frequent customer?
It’s very simple. You just need to visit our website to “Log In/Register” and register. This will give you access to our most competitive rates whenever you make a booking.
I need to change something about my confirmed booking, the flight number, extras, etc. How do I do that?
The easiest way to make such changes is by sending an email to email@example.com. Someone will deal with your request as soon as possible. You can also request such changes by calling the Sales Department on (+34) 951 013 517/20 from Monday to Friday between 09:00 and 19:30.
Do I need to visit the office in person to extend a rental contract? Can I do it over the phone?
Whenever you wish to extend an existing contract, you will need to visit the office in person. Extensions cannot be arranged by telephone or via our website. Please remember that if you do not return the vehicle within the established deadline, it will no longer be covered by any kind of insurance and you will therefore be liable for any damage to the vehicle.
I would like to change my personal details. How do I do that?
The following will be available to you when logging in with your customer number:
Rental history with us.
Your personal details, which you can change.
You can also change your personal details by writing to firstname.lastname@example.org
How can I cancel my booking?
There are three ways you can do this:
Via our website. Just Log In or Register on the website and enter your customer number to manage/cancel your booking. If you made the payment online, please send an email to email@example.com so we can process a refund after deducting the corresponding penalty.
By writing to firstname.lastname@example.org or calling (+34) 951 013 520.
What is your cancellation policy? Are there any fees?
With Niza Cars, there is no booking cancellation fee provided that payment was to be made in the destination and you cancel your booking via our website, by telephone or email to email@example.com. For pre-paid bookings or bookings paid for online, the first three days of the rental will be charged for any cancellations made 48 hours or more prior to the scheduled collection of the vehicle. For cancellations made between 24 and 48 hours prior to the scheduled collection of the vehicle, the penalty will be 50% of the booking amount, with a minimum amount equal to three days rental. For cancellations made less than 24 hours prior to the scheduled collection of the vehicle, no refund will be made.
Can I rent a vehicle if I have lost or am in the process of renewing my licence?
Yes, provided you have the temporary replacement document for licences issued in Spain.
What insurance is included in the car hire cost?
Please refer to the Insurance Cover area on the website.
What is the STAR insurance?
This is our “all-inclusive” insurance. Please consult the Insurance section here.
Please consult the payment options section of our general terms and conditions.
Can I pay in cash?
Please consult the payment options section of our general terms and conditions.
Can I pay with debit card?
Yes, debit card payments are accepted provided that you contract the Star Insurance. For more information, please consult the payment options section of our general terms and conditions.
I want to rent a car but I don’t have a credit card. Can someone else authorise me to use their credit card?
Provided that the person is present and you contract the Star Insurance, an additional driver can be added to the booking and make the payment.