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Frequently Asked Questions

  • How can I change my confirmed booking, the flight number, extras, etc?

    The easiest way to make these changes is to send an email to comercial@nizacars.es or reservas@nizacars.es and we'll make the changes you need.

    You can also call the Sales department to make these changes (+34 951 013 517/20). This department is open Monday to Friday from 9.00 am until 7.30 pm.

  • Do I have to go to the office to extend the rental period? Can I do it by telephone?

    If you wish to extend a rental period that is in effect, you must visit our Malaga Airport office or Barcelona Airport office. You cannot extend a rental period by telephone.

    Please remember that if the car is not returned by the agreed drop-off time, you will lose all insurance cover (if insurance was purchased). You would therefore be liable for any type of damage that the car may suffer.

     

  • How can I cancel my booking?

    There are three ways you can cancel your booking:

    On our website. Go to 'Sign in/sign up' and enter your customer number to cancel your booking.

    By emailing either of the email addresses: comercial@nizacars.es ; reservas@nizacars.es

    By calling either of our telephone numbers: +34 951 013 520.

  • What is your cancellation policy? Is there a cancellation fee?

    Niza Cars does not apply a cancellation fee for bookings to be paid at delivery time as long as you cancel your booking through our website, by telephone or by email (reservas@nizacars.com). We would be grateful if you could let us know at least 24 hours before your pick-up.

    In case the payment of the reservation is made online, the cancellation of the booking will have the following charges:

    If the cancellation is made up to 48 hours before collection, the cancellation fee will be 20 €

    If the cancellation is between 24-48 hours prior to collection of the vehicle, the cost will be 1 day of rental, being the minimum applicable of 20 €

    Cancellation less than 24 hours prior collection will have a cost of 50 € of the rental cost.

  • How can I guarantee having the car model I want?

    Niza Cars is not able to guarantee a specific model, unless otherwise specified on our website, as is the case for the Premium Fleet. We can however guarantee that you will receive a car from the same group, and if there is no availability, a car from a superior group at no additional cost to you.

  • Can I make a booking if I have lost or I am renewing my driving licence?

    Yes, you can make a booking if you show us proof of the licence renewal.

  • Where is the office to pick up my car?

    Malaga Airport 

    The Niza Cars office is located on Avenida Comandante García Morato, No. 40. If you would like to find out how to get to the office, go to the "Offices" page which shows a route to our office on Google Maps.

    Barcelona Airport

    The Niza Cars office is located on Alta Ribagorça nº 20 de El Prat del Llobregat. If you would like to find out how to get to the office, go to the "Offices" page which shows a route to our office on Google Maps.

  • Can I drop off my car when your office is closed? Is there a fee?

    Yes, you can drop off your car when the office is closed at no additional cost. Please tell the staff on reception when you pick up the car and they will give you the drop-off instructions.

  • I don't arrive in Malaga by plane, how can I make a booking?

    When you make your booking, you will see that there are two options: Flight number and Walking.

    Choose "Walking" and please state your arrival time so that we can have your car ready for you.

  • Will my car be available if the flight is delayed and arrives after the office closes?

    Niza Cars will wait for you if your flight is delayed. An "out of office hours" fee of €40 will be applied after 10.00 pm.

  • How can I find my customer code and password?

    When you access our website to check availability or make a booking, we recommend that you sign up as a new customer (Sign in / Sign up area), so you can receive special offers and conditions.

  • How can I modify my personal details?

    When you sign in with your registration number, you can see:

    • Your car hire history.
    • Your current booking(s)
    • Your personal details (which you can modify)
  • Can I book several cars at the same time?

    At the moment, if you wish to book several cars, you will need to repeat the booking process as many times as necessary.

  • I have booked a car through the website but I have not received a confirmation email, what should I do?

    You should normally receive a confirmation email automatically,
    but sometimes it can take a few minutes. If you do not receive the email, we recommend that you check your spam box and if it is not there, please contact us

    1. By calling either of our telephone numbers: +34 951 013 517/20.
    2. By email: comercial@nizacars.es or reservas@nizacars.es
    3. By checking your booking on the Sign up/Sign in area on the website.

     

     

  • Can I make my booking by telephone and have the online price?

    We recommend that you make your booking through the website as it is quicker and the most cost-effective for you, although you can also book by telephone calling +34 951 013 517/20

  • What does the car hire cost cover?

    Please refer to the corresponding section on the General Conditions page here.

     

  • What insurance is included in the car hire cost?

    Please refer to the Insurance Cover area on the website.

  • What is the STAR insurance?

    Please refer to the Insurance Cover area on the website.

  • Do I need to pay a deposit?

    Please refer to the General Conditions in the related section.

  • Can I leave Spain with the car? Is there a fee?

    You can read about unauthorized uses following this link

    (see exceptions and additional costs)

  • Do I get a better deal if I book in advance?

    Without a doubt. Our prices are calculated on a daily basis and depend on the cars we have available.

  • Payment methods

    Payment can be made securely through our website or when you pick up your car.
    You can pay by credit card, debit card or in cash.

    Payment methods at the Barcelona office

    Cash and Maestro cards are not accepted.

    Visa Electron is accepted with the condition of hiring the Star Insurance + € 300 deposit that will be returned to the correct return of the vehicle.

  • Can I pay in cash?

    Málaga Office

    Yes, we accept cash payments.
    If you do, you must leave a deposit of 900 € (this is separate from the amount paid as authorisation).
    You must also pay this deposit if you take Star Insurance and you must use a Credit Card (DEBIT CARDS ARE NOT ACCEPTED).

    Barcelona Office

    Cash and Maestro cards are not accepted.
    Visa Electron is accepted with the condition of hiring the Star Insurance + € 300 deposit that will be returned to the correct return of the vehicle.

  • Can I pay with a debit card?

    Yes, we accept payment by debit card.
    If you do, you must leave a deposit of 300 € with Credit Card (DEBIT CARDS ARE NOT ACCEPTED, this is separate from the amount paid as authorisation).
    You can avoid paying the deposit by contracting Star Insurance.

     

  • I want to hire a car, but I don't have a credit card. Can someone else authorise me to use their credit card?

    We're sorry, but this option is not possible.

  • How do I add an additional driver?

    Additional drivers can be added at the time of pick-up, showing their driving licence and passport.

  • What is the extra cost for an additional driver?

    The daily cost for an additional driver is €5, with a minimum of €15 and a maximum of €60. Remember, if you purchase our STAR insurance, one additional driver is included for free.

  • What are the driver age and licence requirements?

    All drivers must hold a valid EU driving licence for at least one year prior to the pick-up.
    Drivers must be at least 21 years of age and hold their licence for at least one year prior to the pick-up.
    Customers over 75 years of age must purchase our full cover insurance (STAR).
    Young driver surcharge: If you are between 21 and 24 years of age, you will have to pay a surcharge of €6 per day, minimum €18 and maximum €72.

     

  • What types of child seats are available?

    Baby seats: 0-13 months.
    Child seats: 13 months-3 years.
    Booster seat: 3-7 years.
    Baby and child seats are available upon request for €5 per day, at a minimum of €15 and a maximum of €60 for each seat.
    Remember that booster seat hire (3-7 years) is free for customers that purchase the STAR insurance.

     

  • Does the hire car have GPS?

    No.

  • Does the hire car have a roof rack?

    We do not provide roof racks. We recommend that you consult our website to check the size of the boot so that you do not need any more space.

  • What is your fuel policy? Can I return the car with a full tank of fuel?

  • How can I become a frequent customer?

    Becoming a frequent customer is simple. All you have to do is access the Sign in/Sign up area on our website and sign up. You will then receive our most competitive rates when you make your booking.

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