Frequently Asked Questions - NIZACARS

At NIZACARS, we know that many customers value driving a specific model. That’s why, in some categories of our fleet, we specifically indicate ‘Guaranteed Model’ on the website.

If you have a booking in Málaga, we will assist you at Av. comandante García Morato 40. In Barcelona, our office is located at Calle Alta Ribagorça 20, El Prat. For your convenience, visit our website nizacars.com – in the “Offices” section, you’ll find maps and directions to arrive easily.

Our regular hours are from 07:00 to 23:00, Monday to Sunday. During high season (June to August), we extend our opening times. Please check office hours on our website.

If you need to return your vehicle between 05:00 and 07:00, you must notify us in advance. Subject to office approval, an additional €40 charge will apply. This helps us organize staff and ensure a smooth and quick return even outside standard hours. We aim to offer flexibility to suit your travel plans.

We understand flights can be delayed. If so, please notify us. Our team will do their best to wait for you and deliver your vehicle, although please note that deliveries outside of office hours carry a €40 surcharge.

You can easily register as a regular customer on our website (top right corner). We encourage this to enjoy a smoother and more convenient rental experience—because at NIZACARS, we value your loyalty.

Yes, with prior notice, you may travel to Gibraltar, Portugal, Andorra, or France. Outside these countries, our vehicles are not allowed to circulate. Please consult our cross-border fees in the general rental conditions, and plan your trip with peace of mind. We’ll be happy to assist and answer all your questions.

Absolutely. At our offices, you can add an additional driver by presenting their driving licence and passport at pickup. If you choose our PREMIUM product, this service is free. We want you to share the driving and enjoy your journey safely and comfortably.

The main driver must be at least 18 years old and have held a licence for at least one year. For certain vehicle groups, stricter requirements may apply. If in doubt, check our website or contact our team – we’ll be glad to help and ensure you meet the necessary conditions to drive safely and confidently.

We offer certified seats for babies (0–13 months), toddlers (13 months–3 years), and boosters (3–7 years). You can reserve them in advance on our website or request them at the office. We want to ensure the safety and comfort of your little ones—every passenger matters to us.

Most of our vehicles are equipped with Apple CarPlay and Android Auto, allowing you to connect your phone easily for an integrated digital experience. We want you to reach your destination comfortably and safely.

Our policy is simple: full-to-full. You receive the car with a full tank and return it the same. We want everything to be transparent, with no surprises or hidden charges.

You can modify your booking by emailing us at reservas@nizacars.com or calling us on 952 002200 (Monday to Sunday, 09:00–17:00). We’ll be happy to assist and help adjust your booking to suit your needs. Our goal is to offer maximum flexibility to adapt your rental to any changes in your plans.

Cancellations must be made by email to reservas@nizacars.com. Conditions depend on the chosen rate: our PREMIUM rate allows free cancellations (as a voucher for future use) up to 24 hours before. The flexible rate is non-refundable under any circumstance.

To extend your rental contract, please call us at 952 002200. Our team will review your case and propose the best option so you can continue enjoying the car for as long as needed.

If you need your invoice, simply email us at facturacion@nizacars.com indicating your booking number. We are committed to sending it to you as quickly as possible because we know how important it is to have your documentation in order.

To rent with us, you must present a valid driving licence, and either an ID card or a valid passport. Please consult our general conditions for country-specific details. We want the process to be simple and clear for you.

You can use a debit card by contracting our NIZA PRIME COVER.

Our flexible rate includes the mandatory third-party liability coverage. The driver accepts a damage excess between €1000 and €4000 depending on the vehicle category.

To travel with full peace of mind, you can add our extended NIZA PRIME COVER National, which removes the damage excess for rentals within Spain.

If you plan to travel abroad, we also offer NIZA PRIME COVER International, designed for safe driving in the authorized countries.

Yes, you can pay in cash. However, for security reasons, a deposit must be pre-authorized depending on the rented vehicle. This pre-authorization and damage excess will only be processed through a physical credit card from the main or additional drivers listed in the contract. If no incidents occur during the rental period, the pre-authorized amount will be released on the same card provided.

The deposit amount is blocked on your card at the beginning of the rental and released at the end of the contract, provided there are no issues. Please consult our general conditions to check specific amounts by rate.

Usually between 7 and 10 business days, depending on your bank. If you have any questions, we’ll be happy to help check and explain the process.

You can add it during the online booking process or request it by email or phone before picking up your car. We want your trip to be as comfortable and complete as possible, tailored to your needs.